We strive to provide our customers with a seamless and efficient shipping experience. Please read the following information about our shipping policy carefully:

shipping destinations
We offer international shipping to various destinations worldwide. Please ensure you provide the correct shipping address during the checkout process.

shipping methods and delivery times
2.1. We use reliable shipping service providers to ensure timely delivery of your orders.
2.2. The estimated delivery time is between 4 and 8 working days, depending on the destination and any unforeseen circumstances during transport.
2.3. Please note that these timeframes are estimates and actual delivery times may vary due to customs clearance, local postal services or other factors beyond our control.

processing the order
3.1. Once your order has been successfully placed and payment has been confirmed, we will begin processing your order.
3.2. Processing of the order usually takes 1 to 3 working days before the shipment is handed over to the shipping service provider.

shipment tracking
4.1. Once your order has been dispatched, we will provide you with a tracking number or a link that you can use to track the progress of your shipment.
4.2. Please note that it may take some time for the tracking information to become available and updated.

customs and duties
5.1 Any customs duties, taxes or import fees charged by the destination country are the responsibility of the recipient.
5.2. We accept no responsibility for delays or additional costs due to customs clearance processes.

Faulty or damaged shipments
6.1. If you receive an incorrect item or your order arrives damaged, please contact our customer service as soon as possible. We will work with you to resolve the issue as quickly as possible.

accuracy of the delivery address
7.1 It is the customer's responsibility to provide an accurate and complete delivery address. We are not liable for delays or failed deliveries due to incorrect or incomplete address information provided by the customer.

contact
If you have any questions or concerns about your shipment or our shipping policy, please contact our customer service team using the contact details provided on our website.