On average, we need between 24-48 hours to process your order and transport it to our carrier's sorting facility. Once your order has been processed by our shipping department, we are unable to make any changes (including the address). We only ship to the address you provided at checkout. If you have any questions, please email us.

We offer a 100% money back guarantee only if you receive the product defective or damaged. You have 30 days to return the product to us and receive a full refund. You must return the product at your own expense. Once we receive the product, we will refund you the full amount of your original purchase. Please include all names and order numbers on returned packages. Please note: If your package is in transit, you will need to wait for it to arrive and ship it back before you can receive a refund.

You can cancel your order without incurring any costs! Please note: You must cancel your order before it is shipped.

If you have entered an incorrect address, please wait for the order confirmation email. Once you have verified that the address provided is incorrect, please notify us by email. If the address provided is incorrect, we can change it within 24 hours. After 24 hours, no refund will be given.

Delivery by freight forwarder takes approximately 2-3 working days within Switzerland, while shipping to neighboring countries may be delayed by a few days.

Of course! We are here for you! Please send us an email and we will be happy to help you.